Terms and Conditions

1. Booking & Payment

• A 50% advance payment is required to confirm any booking.
• The remaining 50% balance must be paid 48 hours before check-in.
• Payment confirmation will be sent via email upon successful transaction.
• A 2% convenience fee applies to credit/debit card payments.
• Payments via UPI, RUPAY, IMPS, NEFT, and RTGS are exempt from the convenience fee.
• All bookings are subject to availability and remain tentative until full payment is received.

2. Cancellation & Refund

• 14+ days before check-in: Full refund.
• Within 14 days of check-in: 100% cancellation charge applies.
• No-show: Full booking amount charged, no refund.
• Refunds (if applicable) will be processed within 30 days from the cancellation date.

3. Early Departure & Late Check-Out

• Early Departure: A charge of at least one night’s stay and up to 100% of the total booking amount may apply.
• Late Check-Out:
  • 2:00 PM to 6:00 PM: 50% of the daily room rate.
  • After 6:00 PM: One full night’s charge applies.

4. Accommodation & Stay Policies

• Check-in time: 2:00 PM onwards.
• Check-out time: 11:00 AM.
• Early check-ins must be pre-booked with one full night charge, subject to availability.
• All rooms are non-smoking.
• Pets are allowed in designated areas only.

5. Venue & Event Policies

• Venue charges apply for an 8-hour shift, including setup and breakdown time.
• Extension of venue use is subject to additional charges.
• Any damage to the venue will be chargeable.

6. Food & Beverage

• Outside food and beverages are not allowed.
• Extra meal charges apply for additional guests.
• Meal Timings:
  • Breakfast: 8:00 AM - 10:00 AM
  • Lunch: 1:00 PM - 3:00 PM
  • High-Tea: 5:00 PM - 6:00 PM
  • Dinner: 8:00 PM - 10:00 PM

7. Alcohol & Corkage Policy

• Corkage charges apply for bringing outside alcohol:
  • Beer Bottle: ₹100 + 10% VAT per bottle
  • Indian Liquor (750ML): ₹750 + 10% VAT per bottle
  • Imported Liquor (1000ML): ₹950 + 10% VAT per bottle
• Bar Handling Charges: ₹15,000 + 18% GST (Mandatory when corkage applies).
• IMFL Liquor Package: ₹2,200 + 10% VAT per person (Unlimited for 2 hours).

8. Damage & Liability

• Guests are responsible for any damages caused to the property.
• Repair/replacement costs will be added to the final bill.
• The resort is not liable for lost, stolen, or misplaced belongings.

9. Swimming Pool Regulations

• Proper swimwear is required; other clothing is prohibited in the pool area.
• No diving is allowed.
• Children must be accompanied by an adult at all times.

10. General Policies

• Guests must follow all resort policies and staff instructions.
• The resort reserves the right to refuse service or evict guests for non-compliance.
• All rates are subject to 12%-18% GST, as applicable.
• Rates and policies are subject to change without prior notice.

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