Hotel Policy

1. Reservation & Booking Policy:

• All bookings require a 50% advance payment to confirm the reservation.
• The remaining 50% balance must be paid 48 hours before check-in.
• Reservations remain tentative until the full payment is received and acknowledged.
• Special rates and offers are subject to availability and may change without prior notice.
• A valid government ID is required for all guests at check-in.

2. Check-In & Check-Out Policy:

• Check-in Time: 2:00 PM onwards.
• Check-out Time: 11:00 AM.
• Early check-in is subject to availability and may be charged one full night’s stay.
• Late check-out:
  • Between 2:00 PM - 6:00 PM: Charged 50% of the daily room rate.
  • After 6:00 PM: Charged as one full night’s stay.

3. Cancellation & Refund Policy:

• Cancellations made 14 days or more before arrival: Full refund.
• Cancellations made within 14 days of arrival: No refund.
• No-show policy: 100% booking amount will be charged.
• Refunds (if applicable) will be processed within 30 days from the cancellation date.

4. Early Departure Policy:

• If a guest checks out earlier than the booked duration, one night's charge or 100% of the total booking amount may apply.

5. Meal Plan & Extra Meal Charges:

• All meal plans include buffet breakfast, lunch, and dinner at designated dining areas.
• Any extra meal request is chargeable as per the following rates:

MealTimePrice (₹)Lunch1:00 PM - 3:00 PM₹700High-Tea5:00 PM - 6:00 PM₹300Dinner8:00 PM - 10:00 PM₹700Breakfast8:00 AM - 10:00 AM₹500

• All prices exclude 12% GST.

6. Banquet & Event Policy:

• Venue bookings must be confirmed with a 50% advance payment.
• Venue charges apply for an 8-hour shift, including setup and breakdown time.
• Corkage fees apply for guests bringing their own liquor:
  • Beer Bottle: ₹100 + 10% VAT per bottle
  • Indian Liquor (750ML): ₹750 + 10% VAT per bottle
  • Imported Liquor (1000ML): ₹950 + 10% VAT per bottle
• Bar service charge of ₹15,000 + 18% GST applies when corkage policy is in effect.

7. Damage & Liability Policy:

• Any damage to hotel property caused by guests will be charged to the guest’s account.
• Discover Resorts is not responsible for loss of valuables. Guests are encouraged to use in-room safes or the front desk locker facility.

8. Swimming Pool Regulations:

• Proper swimming attire is mandatory.
• Diving is strictly prohibited.
• Guests below 16 years must be accompanied by an adult.

9. Green & Sustainable Policy:

• No televisions in rooms to encourage digital detox and eco-friendly stays.
• No landline phones in rooms; guests can reach services via mobile.
• Electronic key access via OTP system instead of physical key cards.
• Energy-efficient heat pumps for hot water.

10. Pet Policy:

• Pets are allowed in designated rooms and outdoor areas.
• Owners must clean up after their pets and ensure they do not disturb other guests.

11. Smoking & Noise Policy:

• Smoking is permitted only in designated areas.
• Loud music or noise should be avoided after 10:00 PM.

12. Refund & Payment Policy:

• Payments via UPI, RUPAY, IMPS, NEFT, and RTGS are exempt from the 2% convenience fee applicable to credit/debit card transactions.
• Refunds will be processed within 30 days if applicable.

13. Booking Status & Validity:

• This document serves as a quotation only.
• No rooms, banquet spaces, or event venues are reserved until payment is received.
• Rates mentioned are valid for 15 days from the date of quote and may be subject to change.

‍